Not resolved

My father passed away in Nov. of 2017.

I am the executor of his estate. I cancelled his phone service Jan. 22, 2018. Then Feb.

1 2018, I get a full months bill. I paid that. Then March 2018 I get a statement saying they owe me a credit. It is now almost July, and this is still not resolved.

They keep sending me a statement with the credit listed, but won't pay the credit. I have called them and they will not talk to me because of a pass word my father had set up with them. I do not know this password. I have explained to them that he has passed away, however this means nothing to them.

I can give them his address, middle name, birth date, SS number, Any info they need about him. However they say their policy is to have this password.

Product or Service Mentioned: Talk America Services Phone Service.

Reason of review: Problems with payment.

Monetary Loss: $38.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Jun 14.
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